You wish to return a product, please note:
• If the product we are sent is not the product you ordered, we will send you the correct item free of charge. You will need to contact us and we will give you a return authority and do ask that the wrong item be sent back to us first. In this event we will send you an email with a return postage label to print off and attach to your parcel to return the incorrect product. The correct item/s will be sent via express post on receiving your return.
• If you change your mind you may return your purchase within 14 days. The item must be unopened with the manufacturers seal intact and you must contact us for a return authority before doing so. In this event you will be responsible for the protective packaging, return trackable postage and any damage caused during return transit.
Yes, we allow refunds in the following three situations:
• You will need to first contact us and It is the responsibility of the buyer to pay all the costs associated with the return of all items, unless otherwise stated. We require that the buyer uses a trackable method of postage as Vivid Beauty Club no responsibility for returned items that are lost in transit. Please also ensure that you carefully repack and protect the returned item/s as items that are damaged during return shipping will not be refunded or replaced.
• Your refund, of the item price only (not the original postage cost), will be sent within 48 hours of receipt of the undamaged goods. Your replacement of a faulty or damaged in transit item will be sent within 48hours of receipt of the damaged goods being returned to us. Your refund will be issued via the method of payment you originally used. If you require a refund by bank deposit please email us with your bank details and allow a further 48 hours for funds to clear into your account.
In order to process your returns as quickly as possible, all returns must include :
• Return authorisation
• A copy of your delivery note or your order number, order date, name of customer
• Reason for return
For further information about returns please contact us.