Frequently Asked Questions

Please read our FAQ before sending us a message.

What is this store?

Vivid Beauty Club is a ‘Online Store‘ selling cosmetics to beauties. Vivid Beauty Club is an online store. Please visit www.vividbeautyclub.com to check out our great range of products and brands.

How do I register?

You’ll need to register before you can place an order.
As long as you have a valid email address, then you can head over our ‘Log-in‘ page to get in on all the beauty action.

How secure is shopping in the online Shop? Is my data protected?

You can rest assured that shopping with Recreate Yourself is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our ‘Privacy Policy‘ page.

How do I change my account details?

It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings‘.

I have forgotten my password. what should I do?

Don’t worry, if you visit our long-in page and select ‘Lost your password?‘ then you can enter the email address registered and we’ll send you instructions on how to get this reset.

The item I order is out of stock. why is it on the website?

All items ordered with Recreate Yourself depend upon availability. we want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

How will I know when my order has been dispatched?

We’ll send you an email as soon as your order is on its way.
You can also check Your Account to see the progress of and order or to track it.
We may ship items separately in the event of one or more of the items being delayed.

Can I place an order over the phone?

Our Customer Service team is always on hand to provide support and guidance.
All orders have to be placed through our online account but they’re more than happy to help you do so.
See our contact us get in touch with them now.

Can I place an order to different address?

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address‘.

How long will delivery take?

Australia Post Regular with tracking generally takes 1 – 7 business days, depending on your location within Australia and how close your address is to a capital city. Some areas in WA, TAS and NT can take up to 10 business days for other destinations and 10 – 14 days for more remote areas. If you have not received your order after 14 business days please contact us. AU Post Express with tracking generally takes 1 – 3 business days, add a flat rate shipping fee for express $4.95.
For further information, Delivery Information page.

What do I do if I have not received my order?

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email or located in Your Account to check where your order is.
Parcel deliveries take 5 – 7 business days to arrive, and up to 10 business days to Western Australia. Unfortunately, we are unable to launch an investigation into the whereabouts of your parcel until this time frame is complete, but you can track your parcel using your consignment number on your invoice.

Please note, occasionally the call cards can be misplaced. We have two suggestions.

1. Have you checked at the local post office? Sometimes orders are waiting here for collection. If you don’t have your collection card, that’s okay – you can just take a Photo ID down to the post office to collect your parcel.

2. Have you checked around the house/in the garage/under the carport etc (or if it’s a work address, at the mailroom/reception desk)? If your parcel was an Express Satchel, it does not require a signature upon delivery – it may have been left in a safe place.

How do I make changes to my order?

Once you’ve placed your order we cannot make any changes to it.
If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.
Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.
We’ll send you an email as soon as possible to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

I have received the wrong item. What should I do?

We have a 14-day exchange policy for defective and incorrect items, upon receipt of order. We apologies for the incorrect item that you received. We will contact our Warehouse to have the items checked.
While we investigate the items against our stocks, Please send us an image of the item together with the
following.

  • Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number
  • Name of Item
  • Order Number

If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you upon collection of wrong item.

How do I cancel my order?

If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team through Your Account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. We’ll send you an email as soon as possible to let you know if the cancellation worked.
If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
You can visit our Returns & Refund page to help you get the order back to us instead.

How do I arrange a return?

Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
For further information, please visit our Returns & Refund page.

What is the return address?

Returns can be sent to the below address and must include your order number :

PO BOX M119
Missenden Road NSW 2050
Australia

Please pack your return shipment securely to ensure that the items are not damaged in transit. If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our location undamaged.

When will I receive my refund?

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through Your Account.